Privacy Policy

3 quick facts about personal data:

A better customer experience.
With the help of the personal data, we can send you unique and customized offers.

Safety first!
Your data is always protected with us and we do our best to make you feel safe that we handle your data. We never ask for more information than we need.

You decide.
With us, you will not receive spam or unnecessary information emails, we keep it simple and contact you only when necessary. We keep your information to ourselves and do not share it with third parties. We keep your data as long as we need it, otherwise we delete it. And you, you can always ask to have your data deleted at any time!

About personal data

For us at Kumlin Suspension, it has always been important that your personal data is handled in a safe and secure manner. We comply with all laws and regulations that apply to personal data protection. This policy that you are reading right now helps you, among other things. to understand what kind of information we collect and how it is used. You are always welcome to contact us with your questions or concerns about how we handle your data. Kumlin, Bengt 610126 (“Kumlin Suspension”/”we”), Fridhemsgatan 10, 733 39 Sala, Västmanland County is the data controller for the processing of your personal data. You will find contact details here.

We handle information about you a little differently depending on whether you are an unregistered customer browsing and shopping, or whether you have created an account and are thus a member. Below you can read about what applies to each category.

INFORMATION ABOUT YOU AS A CUSTOMER

To be able to manage your orders and purchases do we need to process this data about you;

  • First and last name
  • Address, telephone number and e-mail
  • Company Name (optional)
  • Social security number (for certain payment options)
  • Payment information and payment history
  • Information about your order (e.g. order number, product, delivery address and invoice)

We do this with the legal basis execution of the purchase agreement; without this information we cannot fulfill our contract with you. We save the information for 36 months from the time delivery and payment have taken place in order to help you with any complaints and warranty matters.

So that we can follow the laws and regulations that apply to us do we need to process this data about you;

  • Name
  • Address
  • Payment information and payment history
  • Information about your order (e.g. order number, product and delivery address)

We do this with the legal basis legal obligation , which means that we must handle the data in order to comply with the laws to which we are subject. An example is the Accounting Act, and therefore we save this information with limited access for 7 years + the current year. This information will therefore not be available for, for example, customer service.

To be able to offer you a personalized site which provides you with the best possible shopping experience and provides you with more relevant product displays and recommendations, we process the following data about you:

Data collected from cookies and the like, for example which products you clicked on and your shopping history

We then analyze this data, and then give you suggestions for other products you might like on our site. We do this with the legal basis that the treatment is necessary to satisfy our legitimate interest of providing you with as good and customized a site as possible. We save such data in plain text for one month from your last activity, and then we pseudonymise the information, which means that it is not possible to see who the data belongs to. Should you contact us and wish to exercise your right to be deleted, we will of course also not be able to retrieve any information about you.

If you want, you can also clear your cookie data, which will remove all history.

To be able to market us to you and display our products and offers both on our site and through partners, we handle the following data about you:

  • Data collected from cookies and the like, for example which products you clicked on pages you visited
  • Order number

We do this with the legal basis that the treatment is necessary to satisfy our legitimate interest of marketing our products to you up to one year after your last activity on our site. To do this, we use various external advertising services and partners. You can also read more about this collection, sharing and use of data and delete the data handled through these channels by following the links below:

Google: https://policies.google.com/privacy/partners

Criteo: https://www.criteo.com/privacy/

Facebook: https://www.facebook.com/ads/about/?entry_product=ad_preferences

If you want, you can also clear your cookie data, which will remove all history: http://www.kumlinsuspension.com/cookies/

If you want to receive our newsletter, receive various offers, take part in customer surveys or give feedback do we need to process this data about you;

  • Name
  • Address, telephone number and e-mail
  • Information you provide yourself (e.g. your opinions, your feedback and the like)

We only do this when we have received yours consent in connection with you handing over the information. The storage period may be different depending on the situation, but is always included in the consent you give at that time.

To be able to prevent abuse of our services or to prevent, prevent and investigate crimes against the company do we handle this data;

  • Name
  • Address, telephone number and e-mail
  • Payment method (only which method)
  • Information on returns and deliveries
  • IP number
  • Any customer notes
  • Customer service history

This processing is necessary because we have a legitimate interest in preventing abuse of a service or to prevent, prevent and investigate crimes against the company. We save such information or notes for as long as it is relevant in relation to what has happened, but usually no longer than 36 months.

To be able to analyze, develop and improve our services, products and systems we process the following information about you;

  • Purchase and user-generated data, such as click and visit history
  • Technical data relating to devices and their settings (eg language, IP address, browser settings, time zone, operating system and platform).
  • Information about how you have interacted with us, e.g. how you have used the site, login method, where and how long different pages were visited, response times, error codes, how you reach and leave the service, etc.

We do this in order to the treatment necessary to satisfy our legitimate interest of improving and developing our site as well as our products and offers to you. We do this through analysis on an aggregated level, i.e. that the analysis is general and not on an individual level. We save such data as a basis for the analysis in plain text for one year from your last activity, and then we pseudonymize the information, which means that it is not possible to see who the data belongs to. If you should return within two years of us pseudonymizing your data, we will link your data with your previous visit to our site and can thus see that you are a repeat customer, and better understand how repeat customers generally use our site . If, however, more than two years have passed since we pseudonymized your data, we can no longer link the data, and your history is empty. Should you contact us and wish to exercise your right to be deleted, we will of course also not be able to retrieve any information about you.

INFORMATION ABOUT YOU AS A MEMBER

When you create an account at kumlinsuspension.se and thus become a registered member with us, you also approve ours purchase terms.

So that we can fulfill our agreement with you as a member do we need to process the following information about you;

  • Name
  • Address, telephone number and e-mail
  • Information and history about all your orders, such as order number, product, delivery address, invoice, etc.
  • Data collected from cookies and the like, for example which products you clicked on

We do this with the legal basis performance of the membership club agreement; without this information, we cannot fulfill our agreement with you and offer you the benefits that the registration and account provide under the terms of the agreement. We save the information until you have closed your account yourself or the account is automatically closed after 36 months of inactivity.

Please note that information such as your purchase history, your use of the site and similar information is needed for Nelly to be able to fulfill the agreement with you, and is therefore saved as long as you have an account with us according to the membership terms.

We rarely share information with others, but when we do it is to make it easier for you as a customer. If we were to share the information, it may be for the following purposes:

Service providers

In order to fulfill the purposes of our processing of your personal data, we share your personal data with companies that provide services to us, e.g. to manage the dispatch and delivery of your goods or to provide certain systems. These companies may only process your personal data according to our express instructions and may not use your data for anything other than this. An example of this could be postnord/dhl/schenker so that you can get your package delivered, as well as be able to receive notifications.

Payment service providers

To administer payments via the site, we use various payment service providers. The payment service provider is the personal data controller for its own processing of your personal data, and has separate conditions that apply to them. You get information about their terms and handling of personal data when you choose which payment method you want to use on the site.

Other recipients

We may transfer your personal data to other recipients, e.g. authorities, if required by us by law. If all or parts of our business is sold or integrated with another business, your personal data may be disclosed to our advisors, any buyer and their advisor and passed on to the new owner of the business. In such a case, you will receive an email offering you to delete your data before it is shared further.

Transfers outside the EU

Some service or payment service providers may be located outside the EEA. We never transfer any data outside the EEA without taking appropriate security measures, and we have legal support for the transfer through, for example, Privacy Shield or the Commission’s standard contractual clauses.

You have the right to know which personal data from you we use, through a so-called register extract. If you have an account, you can log in to My Pages at any time to see certain information that we have about you, e.g. contact details, your personal offers and other good stuff. If you have not registered as a member, or want a complete register extract, you can contact our customer service then they will help you.

We want to ensure that your personal data is correct and up-to-date, and you also have the right to have incorrect information about you corrected. If the information you provided to us changes, e.g. if you change your email address, name or your payment details, or if you want to cancel your account, just contact our customer service .

On those occasions when we process your personal data based on your consent, you have the right to withdraw your consent to the processing at any time. You also have the right to object to certain processing, for example for purposes related to direct marketing and newsletter sending. Under certain circumstances, you also have the right to have your personal data deleted or blocked. However, this does not apply if, for example, we are obliged by law to preserve or otherwise handle the data, or if the data is needed to be able to fulfill an agreement with you.

If you have any questions about data that is stored, what data about you we store or if you want to delete some data, it is fine to contact us here.

You can also contact our data protection officer at: dataskyddsombud@kumlinsuspension.se

If you are not satisfied with the answer you have received from us or how we handle your data, you have the right to submit a complaint to the competent supervisory authority.

You can read more about cookies here.